Security and governance

A clear, reviewable approach to hotel data.

Hotel financial, operational, employee, and guest information is sensitive. UnifiedIQ.AI treats security as part of the operating model—from ingestion through recommendation, access, retention, and deletion.

Product safeguards

Protect the data. Preserve the decision trail.

These principles guide the product architecture. Exact hosting, contractual controls, and client-specific requirements are confirmed before production launch.

Encrypted data handling

Data flows are designed for encryption in transit and at rest across ingestion, processing, storage, and application access.

Scoped access

Access is scoped to the authorized account, portfolio, property, and operating context, with roles agreed during onboarding.

Client separation

Customer information is logically separated by tenant and application scope to reduce the risk of cross-client access.

Traceable decisions

Recommendations can retain their supporting evidence, target context, model output, confidence, and user response.

Retention and deletion

Retention periods, data return, and deletion requirements are defined with each client and reflected in the applicable agreement.

Deployment requirements

Hosting architecture, regional needs, backups, and operational responsibilities are confirmed during technical review.

Before production use

The important questions are documented—not assumed.

Security review should make the operating model explicit for both teams. These items are confirmed during solution design and procurement.

AI and data use

Model-provider processing, retention, and training restrictions are documented before production use.

Hosting and subprocessors

Hosting region and relevant infrastructure or AI providers are reviewed with the client.

Retention and exit

The retention schedule, export requirements, and deletion process are agreed in advance.

Governance and response

Administrative responsibilities, access reviews, and security contacts are established during onboarding.

Claims stay verifiable. Certifications and contractual controls are presented only when complete and available for client review.

Have a security requirement?

Bring your questionnaire, hosting needs, or data-handling standards.

Request a security review